The problem was resolved after the participant confirmed that the matter had been addressed a week prior. The Complaints Group marked the complaint as ‘resolved’ and expressed appreciation for the player’s cooperation. Our casino assessment method relies closely on participant complaints, which provide us with a complete understanding of struggles experienced by players and how casinos handle them. When calculating the Safety Index of every casino, we consider all complaints received by way of our Complaint Resolution Heart, in addition to these sourced from different channels. https://55betcasino.uk/

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Providing incentives for critiques or asking for them selectively can bias the TrustScore, which goes in opposition to our pointers.

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